All About Consumer Rights and the Consumer court

Consumer Rights :

On March 15, 1962, US President John F Kennedy made a historical speech about consumer rights as he introduced ‘The Consumer Bill of Rights’ in the US Congress. Ever since, countries all over the world have celebrated March 15 as the Consumers’ Day.
In India, Consumer Protection Act, 1986 was enacted on December 24 by the Indian Parliament. So Dec 24th is celebrated as the National Consumer Day.

Even though strong and clear laws exist in India to protect consumer rights, The real condition of  Indian consumers could be declared as completely dismal. Very few consumers know their rights or understand their basic consumer rights. And many of them are scared of approaching the judiciary. It is important, as consumers, we know our basic rights and about the courts and procedures that deals with the infringement of our rights.

Who is a Consumer (definition):

A person who purchases goods and services for personal use.
☛ Any person who buys or hires any goods or services for a consideration which has been paid or promised or partly paid and partly promised for personal use not for manufacture or resale. A consumer is someone who can make the decision whether or not to purchase an item at the store, and someone who can be influenced by marketing and advertisements.

Explanation— “commercial purpose” does not include use by a person of goods bought and used by him and services availed by him exclusively for the purposes of earning his livelihood by means of self-employment.

Example: If A person X buys a printer and at home X use the printer for printing for livelihood then he comes under consumer category. But if person X buys more printers and opens a printing press then it’ll be commercial and cannot avail the benefits of  Consumer Protection Act of 1986 and National Consumer Disputes Redressal Commission.

☛Consumer Rights In India:

Under the Consumer Protection Act of 1986, the rights of consumers in India can be listed as under: Continue reading “All About Consumer Rights and the Consumer court”